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CONTENTS
This pack is aimed at anyone, either in work or
looking for work, who would like to improve their knowledge and skills in
presenting information in writing.
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Page
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| Introduction |
2
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| Writing skills |
4
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| Messages |
11
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| Memos |
16
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| Notices |
22
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| Written Instructions |
25
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| Letters |
28
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| Reports |
32
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| Job Descriptions & Person Specifications |
43
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| Agendas & Minutes |
49
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| Forms |
53
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| And Finally |
54
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MESSAGES
The content and tone of our messages should reflect the relationship we have with the person to whom the message is directed and what they need to know. Look at these two messages:
Write below the relationship between the writer
and the receiver. Say how you know this. Also decide if the message is clear
and if so say why. Some suggestions are on the next page.
| 1. |
| 2. |