F4i: Framework For Intervention


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Day Course: Difficult Conversations

Call 0121 464 1391 for more details . Cost: £190 (*£95 for f4i associate schools) Venue: Inclusion Support Education Centre (ISEC) Perry Common Birmingham. Please return booking form to: Framework for intervention Inclusion Support Education Centre Perry Common Road Erdington Birmingham, B23 7AT		Thursday 14th June 2012 A one day course for school behaviour coordinators/leaders. Be confident and ready for those difficult encounters. The course will also help when difficult conversations happen without warning - when you have to deal with someone who is upset and angry and the temperature rises. School staff with management responsibility, especially those dealing with behaviour, will often get involved in difficult conversations with colleagues parents and older pupils. This day will help in preparing for and dealing with any of the situations that cause difficulties including giving bad news, giving negative feedback, being criticized, coping with aggressive responses. The day will show- through using examples from the work of school leaders - the essential techniques for understanding and being effective in the inevitable difficult conversations that happen as part of the work. The course material has been used successfully with managers at all levels (including headteachers) from primary and secondary schools. Feedback showed that they felt more able to: Be prepared Make sure they were heard Understand how to cope with the stress Get the best out of the conversation Talk about what really matters Call 0121 464 1391 for more details .		More details/ Booking Form
		This course is partly based on work carried out at Harvard University.

Framework for Intervention is a non-profit making agency of Birmingham City Council's Children, Young Person and Families Department (Children's Services). It is administered within the Educational Psychology Service.