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Welford and Wickham Primary School

Complaints Procedure Policy

SECTION 23 OF THE EDUCATION REFORM ACT 1988

N.B. These complaints are concerned only with the actions of the Governing Bodies and Local Education Authority. They do not cover complaints about the actions of individual teachers or the Headteacher.

Informal

Discussions with the Headteacher (complaint against Governors) or appropriate officers (complaint against LEA).

Formal

  1. Complaints should be in writing either to the clerk of the Governors or the Chief Education Officer (LEA).
  2. The complaint will be investigated by the appropriate people and a panel set up to consider the complaint at which the complainant may make an oral presentation to supplement the written complaint.
  3. Notification of the outcome will be given in writing.
  4. Only after exhausting the LEA's arrangements for handling complaints may a complainant be able to complain to the Secretary of State.

If complainants are in any doubt about where to direct their complaint they should write to the Chief Education Officer, who will then make the necessary arrangements or advise the complainant about what steps to take.

Complaints about the actions of individual teachers should, in the first instance, be taken up with the Headteacher.

Complaints about the actions of the Headteacher should be taken up with the Chairman of Governors.

We trust that in general your children are happy at this school. Obviously, however, over a period of time the odd problem may arise. Should you wish to make a complaint about the National Curriculum or Religious Education or Acts of Worship there is a Berkshire County Council set of procedures which are available on request. These procedures, or indeed the general procedure for dealing with complaints of any kind, can be summed up as follows:

  1. The matter should be broached with the class teacher.
  2. If a satisfactory conclusion is not achieved then an appointment should be made with the Headteacher through the school office.
  3. If a satisfactory conclusion is still not reached then a formal complaint in writing can be made either to the Chairman of Governors, whose address can be obtained from the school office, or to the Chief Education Officer at Shire Hall.

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